Overall Experience Reviews For Sport Clips Haircuts of Uptown Gig Harbor

this store is always clean the stylist are always happy to see you and most of the time if its closing they still try to get you unless there 3 people waiting already I love how I feel like family everytime I walk in

Walked out. I made an online reservation and when I showed up I was the only person in the waiting area, next up on the monitor, and a stylist was just ringing up a client whom she just finished his haircut. The check in system didn't work correctly and when I questioned the stylist at the counter, she was very rude and snippy. I ultimately just sat down without signing in (the tablet thing wouldn't get my correct information I used to create the online reservation). After 5 or 6 minutes of watching the first stylist clean up the area and walk out the back of the studio, I thought this can't be real. Two other clients entered, and the second stylist working at the time had finished the haircut and the client had left the building.....but still no sign of the first stylist. Not a word, not a peep...nothing to say, "I'll be right with you" or anything. To make things worse, the second stylist didn't say a word either and walked to the back of the studio....presuming to find the first stylist. After my 85 minute online wait time, I ended up just walking out the front door. Sorry, you just lost me and my 2 young boys as clients. Horrible customer service/experience.

I could care less about watching some lame sports talk show on the monitors, I could care less about having a hot towel or cold towel on my face for a minute. What I do care about is the quality and price of the haircut. I suggest more focus is put on the haircut, ditch the fluff and bring the price down. I don't want to pay extra for the detritus.